GENERAL CONDITIONS
What are the shipping costs and delivery times?
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Information prior to the contractual process
This website www.aleniabrand.com is owned by Alejandra Fandiño Mosteiro (AFM) with NIF 47376321R and fiscal address at AVD MARIÑAS, 242 – San PEDRO DE NOS –15176 (A CORUÑA).
The General Contracting Conditions regulate the distance selling relationship between AFM and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3 /2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Regulations, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
It reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, it reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The purpose of the website is the sale of Dresses and accessories.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
Likewise, you can subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.
As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the websites and contracting through them.
To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a web user to make the purchase online. You can access the corresponding section for registration on the website itself.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, $Empresa informs users that the personal data collected during the registration and subsequent purchase process will be entered into a file under their responsibility, with the purpose of processing said actions by the user and managing subsequent actions derived from them.
Once the purchase process is complete, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing the order, contact AFM at the customer service telephone number 600 484 633 or by email at hi@aleniabrand.com.
All the contents of the web are in Spanish and English.
The client, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
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OFFER AND VALIDITY
In the case of a product on sale, the offer price and its validity will always be indicated along with its essential characteristics.
In compliance with current regulations, it offers information on all items for sale, their characteristics and prices. However, it reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the web will be governed by the General Contracting Conditions in force at each
case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. It is identified in the characteristics. A size guide is also included:
Likewise, you can have the size guide in the descriptions of the garments.
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GUARANTEE
AFM is responsible for the lack of conformity of all the products offered on the website. AFM has an after-sales service. The client may contact the establishment, the after-sales service, by email at hi@aleniabrand.com or the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 600 484 633 or by email at hi@aleniabrand.com.
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PRICES
All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated as such (IGIC or IPSI).
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DELIVERY AND TRANSPORTATION COSTS
AFM makes shipments to the Peninsula, Balearic Islands, Canary Islands, Europe.
For shipments made in the Peninsula, shipping costs will be free in any case. For shipments to the Balearic Islands, the Canary Islands and Europe, the expenses will be as stipulated by AFM.
For such shipments outside the peninsula we will contact the customer to specify the delivery procedure.
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PAYMENT METHODS
The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:
– VISA or MASTERCARD credit card
All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any AFM server.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees regarding the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly required the cancellation of the corresponding charge, it will remain obligated before AFM to compensate the damages caused as a consequence of said annulment.
–PayPal
It allows you to send payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal. http://www.paypal.com.
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DELIVERY EXECUTION
AFM undertakes to deliver the order between 1 and 2 working days in the Peninsula and the Balearic Islands, between 2 and 4 working days in Europe and between 7 and 8 working days in the Canary Islands, starting the day after the order is placed.
For shipments to South Africa we will contact the customer to specify the execution of the order.
The availability of the products offered by AFM may vary depending on customer demand. Despite the fact that the stock is updated periodically, the product requested by the client could be out of stock at that moment. In case of non-execution due to unavailability, at the time it becomes aware of this situation, it will notify the client, by means of an email. The period of this communication will not exceed in any case the maximum period of 30 days. The double option may be given: to supply the customer without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by AFM within this same period, to pay the amounts paid for the canceled order. In the event that this payment is not made within the indicated period, the buyer may claim that double the amount owed be paid, without prejudice to his right to be compensated.
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RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS
The buyer will have a period of ten calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.
The exercise of the right of withdrawal must be carried out by means of notification by telephone communication to 600 484 633, by email to hi@aleniabrand.com.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
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RETURN
The AFM will be in charge of collecting the product.
The customer will be responsible for the costs of returning the product. In the peninsula the costs of returning the product are 9 Euros. In the different destinations, it will be specified at the time of formalizing the return.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is duly protected and sealed. Once received, we will check their status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
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RETURN OF THE DEFECTIVE PRODUCT.
In the event that the product is not in good condition and the causes attributable to it are not
As a result of the customer, the customer will have the right to return the product, informing AFM of the reason for the return through any of the means provided in these contract conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
The AFM undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
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PAYMENT REFUND
In case of unjustified delay on the part of AFM, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount. .
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JURISDICTION
Likewise, AFM reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard.
AFM is domiciled in A CORUÑA, Spain
